Our Management Team is devoting a lot of its time and resources to minimize the impact of the pandemic crisis on our service level whilst ensuring the well-being of our employees. Our Pandemic Preparedness and Response plan has been activated since the beginning of the lockdown and the following operational changes have since then been implemented:

Work-From-Home (WFH): Effective as from Friday 20 March 2020, all our employees are working from home. We would like to highlight that our WFH facilities have been tried and tested for a number of years already and that these are fully compliant with our data privacy and data security protocols.

Suppliers: We have Service Level Agreements with our 3rd party suppliers to ensure that they are adhering to their forthcoming delivery and equipment servicing commitments, even during the lockdown period.

Client Meetings: Our employees remain primarily reachable by e-mail but client meetings are being conducted through ZOOM. Our Information Technology and Information Security teams are working behind the curtain on the ZOOM administrative portal to ensure best practices and configurations are followed and implemented in order reinforce the security perimeter around the app.